How well would your practice cope without a phone for the day?

A very strange thing happened to me this week.

My iPhone suddenly started to go on the blink and get very hot, and I mean very hot – the point where I wasn’t even able to hold it. No, it wasn’t overcome with world cup fever, but instead, it turns out that a rogue app was flogging the CPU to death, and it was running at 100% usage.

This meant it was cooking my phone.

These kind of tech incidents rarely happen at a convenient time, but “never mind” I thought, the phone is regularly backed up and I will simply switch the sim card out into another device. Usually being a tech-loving household, we have a spare previous model iPhone kicking around in a draw. (Ok, so I must confess to indulging in tech and nice shoe hoarding from time to time.) Then I recollected that I had given our spare phone to an aunt who had recently drowned hers in a pub toilet. As you do.

So, after finding the little metal paperclip that Apple supplies you with, to switch the sim, I planted it into a very retro Nokia (and I’m talking about seven years retro). Fine for being able to take a call, but not great when you don’t have an accompanying list of contacts. I might be able to rattle off my secretary’s number, but how many of us remember a mobile phone number that isn’t our own or our spouse’s?

Whilst I felt ashamed to be seen with it on the tube, I felt sure my little Nokia would have my back covered. My first obstacle came, when I realised that I was going to spend the entire day in a subterranean meeting room with a client. This meant no signal (not a surprise – I’m routinely underground) but my antiquated phone left me without ability to switch over to Wi-Fi calling (which my iPhone would automatically do for me). I did, however, have a laptop and emailed everybody I could think of to say that I would be out of earshot and only available by email.

After muddling through my day, my tech hubby attempted a hard reset and restore of the most recent iPhone backup. It turns out that the rogue app comprimised part of the back-up, and the phone remained sick on restore.

The fix? I had to start all over again with a wiped down to factory presets, ‘nude’ phone. Thankfully I had stored contacts and photos in other places too.
It got me thinking, if I didn’t have such a fantastic ‘nerd’ setup, it could have been really messy. As it was, it took me a good couple of hours to set up all of the mail apps, set up all of the social media and connect my apple iPay etc. etc. etc.

It was a royal pain in the a*se.

Now you might be thinking “so what if you don’t have the phone for the best part of the day that might be quite an enjoyable thing”.

But, as Clinicians in Private Practice, we rely on your phones for patients to get hold of us in an emergency, or for new potential referrals to make contact.

So, my challenge to you is to consider preparing for the following worst case scenario:

If your phone were to die immediatley

   Do you have a charged back up phone available? Do you know how to physically swap out the sim card? Is it worth purchasing a second had smart phone on eBay, if the ability to take calls is super critical to you?

   Have you documented exactly where you have backed up your iPhone, Laptop, iPad etc. and do you have the backup stored in more than one location in the event that your primary storage gets hacked? For instance, are you backing up to iCloud or would it also be a good idea for you to obtain a bit of software called ‘Phone View’, which is made by ‘ecamm’. This will download all those useful bits of data such as voicemails, text messages, photos etc. If you are backing up your laptop are you also backing it up to a local drive (such as a Western Digital Passport drive?)

   Are you storing your contact list on your phone or as part of a mail account? Do you know how to reload these contacts or reconnect them in the event of having to purchase a new device? Watch out if you have a tendency to save your contact list directly onto your phone. It will die with your phone that way. You are far better off saving it connect with a mail account (see mail settings on your smart phone).

   Do you have some key phone numbers written down in a safe place, or even stored in an email, which you can access in the event that you might need to use a landline or borrow someone else’s phone?

We might take for granted that plugging in our laptop or iPhone, magically backs it up, but many of us will feel pretty flustered in the event of having to restore things as they were onto a new device?

Imagine the horror if you discovered that all of those precious PowerPoint lectures that you had diligently saved onto a USB stick, were suddenly lost into the abyss when it corrupted? Having back-up tech may be considered as a bit of a luxury; a spare iPhone after all, isn’t cheap. But it can be definitely worth the investment when you consider the stress of what getting through a clinic would be like without adequate ‘coms’ or being able to send an email.

If you feel that your tech is in a precarious position, or you would like to get your clinical IT in better shape…

Get in touch!

We are currently helping a number of Clinicians to tidy up their tech health, so that it works for them in a way that they like, it’s secure and GDPR compliant. If a disaster were to strike, we train them in knowing how to recover from this very quickly, so that the stress is minimalised.

For further information get in touch:

Together we can grow your Private Practice.



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